RETURN & EXCHANGE POLICY(if applicable)

 

Free Return & Exchange(if applicable):

We offer a 30 day warranty upon arrival. Our returns and exchanges are free under the guarantee (no additional refund administration fees or shipping costs), which means we will cover all costs of returns and exchanges.

If the product you receive is defective or broken, or not what you want with your purchase, please contact our Customer Experience Team at support@fytist.com or by phone at +1 617-849-3273 (PST 8:00am - 5:00pm)  to initiate a return or exchange. 

 

Return Conditions:

1. After arrival, you have 30 days to decide whether the items are right for you. Please offer your order number and the products that you would like to return when contacting us. 

2. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

3. The following items cannot be returned or exchanged: 

    1) Original shipping fees and insurance.

    2) E-gift cards items .

    3) Purchased from a third-party seller.

    4) Lost /Damage caused by customers.

4. We do not accept returned items that were sent back by you directly without checking with us first. 

Return Address:

If you wish to return the items to the nearest return address, please contact our Customer Experience team at support@fytist.com or by phone at +1 617-849-3273 (PST 8:00am - 5:00pm).

 Note: 

1. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

REFUND POLICY  (if applicable)

30-day No-Hassle Refund(if applicable)

We believe in our products so much that we offer a 30-day No-Hassle refund policy.  If you are not satisfied with the purchase, please contact us for the return lable. After receiving the goods, we will refund you within 5 business days, and you may receive the refund within 7-14 business days.

Refund Conditions: 

1. After arrival, you have 30 days to decide whether the items are right for you. Please offer your order number and the products that you would like to return when contacting us. 

2. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

3. The following items cannot be returned or exchanged: 

    1) Original shipping fees and insurance.

    2) E-gift cards items.

    3) Purchased from a third-party seller.

    4) Lost /Damage caused by customers.

Refund Method:

Online direct refund. 

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@fytist.com or by phone at +1 617-849-3273 (PST 8:00am - 5:00pm) .